ABSTRACT
The COVID-19 pandemic has heavily impacted Australian universities and their libraries but has been felt most strongly by students and staff who are already marginalised. This article, written by Kay Tucker and Becky Batagol, draws upon both published literature and the authors’ own experiences as a librarian and academic employed at Monash University, Australia's largest university. Important lessons from the pandemic for universities and university libraries at times of crisis and disaster include: actively recognising and responding to structural inequalities amongst students and staff;organising services so that all can participate to their fullest ability;providing students with opportunities for social connection, enhanced digital capabilities, safe and inclusive spaces and accessible materials;as well as flexible employment practices.